How Can We Help?
Answers to the questions we get most often, step-by-step guides and a direct line to the team. Most requests are answered within one working day.
Help centre
Questions by Category
Update to the latest version, restart the device and check the minimum requirements. If it keeps happening, send us the device model and the app version through the form below.
Use the password reset link on the login screen. If the email does not arrive, check spam and contact support.
Check your connection, reopen the scenario and send us its name if the problem repeats.
Available methods will be shown before checkout and may differ by country.
Send the receipt number through the form and the team will review the request.
Choose the matching request type below and include a link or screenshot when possible.
Guides and tutorials
Guides and Tutorials
Short videos for the things that are easier to watch than to read, and written guides for everything else.
A Five-Minute Tour of the App
A tour of the app: choosing a scenario, playing a scene and reading your result at the end.
WatchReading Your Result Screen
How to read Learning Outcomes and Action IDs on the result screen, and what to do with them next.
WatchSetting Up a Group of Learners
Setting up a group: inviting learners, assigning a scenario and checking how they handled it.
WatchSomething went wrong
Report a Problem and Get a Real Answer
Two routes, two teams. Pick the one that matches your case and send the details listed in the card.
Technical problem
The app crashes, a payment does not go through, or your progress stops syncing between the phone and the web.
Content or behaviour
A scenario breaks the rules, the material looks copied, or another user behaves in a way that should not be on the platform.
Contact us
Contact the Team
Write to us in English. Other languages will follow as the team grows.
How to reach us
Write to us